A Guide to Customer Service Skills for the Help Desk Professional, Second Edition by Donna Knapp


A Guide to Customer Service Skills for the Help Desk Professional, Second Edition by Donna Knapp

Download A Guide to Customer Service Skills for the Help Desk Professional, Second Edition ebook by Donna Knapp

Type: pdf, ePub, zip, txt
Publisher: Course Technology
Released: November 12, 2004
Page Count: 384
Language: English
ISBN-10: 0619216417
ISBN-13: 978-0619216412

Download link: A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

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Description

This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on soft and self-management... read more ...











 
 
 
 
 
 



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